Hello! I'm Jelle
This is my online resume and repository of publications and blog posts on resilience, security and crisis management. Questions? Contact me.
EXPERIENCE
2018-current
Global Resilience Manager
ING GROUP
I am globally responsible for enhancing INGs resilience, which includes but is not limited to Business Continuity Management (BCM), Disaster Recovery (DR) and Crisis Management (CM). I am part of the Global CISO/CCERT Management Team. Co-designed Global CISO vision and strategy for 2020 and onwards.
2016-2018
Cyber Threat & Incident Manager
ING BANK NETHERLANDS
As part of INGs Cyber Defense Center I was responsible for threat management, cyber incident management, cybercrime awareness activities, cyber security advisory and process management. I co-developed the Security Target Operating Model for ING globally.
2015-2016
Consultant
DELOITTE
As consultant I supported multinationals and governments with implementing and testing their business continuity and crisis management capabilities. I specialized in cyber incident response and crisis management.
2008-2015
Researcher and trainer
CRISISLAB
As part of this renowned research and consulting firm I conducted applied research for police, fire services, governments and businesses. I was involved in evaluating many major incidents and crises and developed training programs for incident commanders.
EDUCATION
2017-2019
Several certifications in (cyber) security
SANS TECHNOLOGY INSTITUTE & OTHERS
​I completed several training courses and leadership programs:
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SEC504 Hacker Tools, Techniques, Exploits and Incident Handling (SANS)
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SEC566 Implementing and Auditing Critical Security Controls in Depth
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CISM: Certified Information Security Manager (ISACA)
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Advanced Threat Intelligence Course (Treatstone 71)
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Leadership Development Program (De Baak)
2009-2015
Ph.D at Faculty of Management Sciences
RADBOUD UNIVERSITY NIJMEGEN
My Ph.D thesis is about frontline command by fire and police officers. I used several research methods to understand the influence of frontline commanders on the operations. My thesis can be downloaded here.
2004-2008
MSc. Policy, Organization & Communication
VU UNIVERSITY AMSTERDAM
My MSc. thesis explored the relation between high performing incident commanders and their way of leading organizations outside of incidents. My BSc. thesis was about the effectiveness of incident learning systems
A SELECTION OF MY PUBLICATIONS
FRONTLINE COMMAND
Jelle Groenendaal
My Ph.D thesis on incident command of police and fire officers in which I studied the influence of commanders to the effectiveness of the frontline operation.
TWITTER DURING SUDDEN CRISES
Ira Helsloot & Jelle Groenendaal
A critical examination of the benefits of Twitter for governments during sudden crises.
EXPERTISE
Crisis Management
Cyber Security
Frontline Command
Organizational Resilience
Business Continuity Management
Physical Security